FAQ'S
Have more questions about our products and policies? Find answers here.
Product & Features
What kind of products does Hausly sell?
Hausly offers modern home decor and useful home essentials designed to make your space feel warmer, cleaner, and more comfortable.
Are Hausly products good as gifts?
Yes. Many Hausly products are perfect for birthdays, housewarming gifts, holidays, or simple home upgrades.
Are product colors exactly like in the photos?
We do our best to show accurate product photos, but colors may look slightly different depending on your screen brightness and device settings.
How do I know if a product is right for my home?
Each product page includes photos, descriptions, and important details to help you choose the best item for your space. We recommend checking the size, color, and product details before placing your order.
Orders & Shipping
How fast will I get my order?
Most orders arrive within 6–13 business days total. This includes 1–3 business days for processing and 5–10 business days for delivery within the US.
How can I track my order?
Once your order is shipped, you will receive a tracking number by email. Please allow up to 48 hours for the tracking link to activate.
What if my package does not arrive?
If your estimated delivery window has passed by more than 7 business days, contact us at support@hausly.shop with your order number. We will help check the delivery status.
Returns & Support
Can I return an item if I do not like it?
Yes. You can return your item within 14 days from delivery. The item must be unused, in original packaging, and with tags if included.
What if my item arrives damaged or broken?
Please email support@hausly.shop within 14 days of delivery. Include your order number and clear photos of the damaged item. We will offer a free replacement or a full refund.
How do I contact Hausly?
You can contact us at support@hausly.shop. We usually respond within 24 hours on business days.